Frequently Asked Questions...
Frequently Asked Questions
How do I login?
The login button is in the extreme upper right hand corner of each page of the website. Clicking on this takes you to the login page. Enter your user name which is the email address you gave to CBSAC/NY when you became a member. Then enter your password. If you do not have a password, click on the ''Forgot your password'' link at the bottom of the log-in page. We will email a new (temporary) password to the email address we have on file for you. (If after doing this it seems you did not receive the password email message, please be sure to check for your password in your "spam" or "bulk" mail folders as it may have been sent there by the spam settings of your Internet provider.)
Why does the site send a temporary password to my email account when I first register?
We send you a temporary password as a safety precaution. Imagine someone getting a hold of your email address and registering for this site without your permission. We want to ensure that you are in complete control. We strongly recommend that you change your temporary password the first time you login to a password which is convenient for you to remember.
How do I know that I have successfully logged in?
As soon as you are successfully logged in, the first screen that you see will say "Thank you.... You are now logged in."
How do I change my password?
To change your password, you must be logged into the site. After you have logged into the website, click on the "My Account" button located in the extreme upper right hand corner of your screen, just to the left of "Logout". A new screen will appear. On the new screen, click on the "My Account" button (located on the left side of the line which also has buttons for "My Profile", "My Membership", "My Orders" and "My RSVPs"). Next, click on the "Change Password" button (located on the line below "My Profile"). A new screen will appear called "Change my password" Enter your existing password into the top box. Then, enter what you want your new password to be into the two boxes directly below the top box. (Be certain to enter your new password exactly the same way each time.) Finally, click on the "Change My Password" button at the bottom of the screen, and your password will be immediately changed.
My user ID and password do not seem to work. What do I do?
Your user name is the email address you used to register for cbsacny.org. If you can't remember your password, click on the ''Forgot your password'' link on the login page and we'll mail it to the email address you used to register for this website.
Please note that AOL and Earthlink users may not receive the emails due to spam settings by these internet providers. Please check your "spam" or "bulk" mail folder for the email with your new password.
Why am I not receiving the Club's weekly e-mail newsletter?
Due to strict spam laws, we are now only allowed to send emails to those who (1) have registered with our website, and (2) who have opted-in to receive our newsletter within their registration profile. You may double check your opt-in status by visiting the "My Account" page. You must be logged in to change any of your information.
What's the difference between registering on the site and becoming a member of the Club?
Registering on the Club site involves providing a small amount of contact information. After registration, and assuming that you have selected to receive Club emails, you will receive regular emails from the Club announcing new events.
Becoming a member of the Club involves meeting the Club's membership eligibility requirements, paying annual dues, and providing your contact information. Members receive discounted prices and preference for tickets to Club events, access to discounts, and access to the membership directory. We expect that the savings members receive more than equals the small annual price of membership.
How do I become a member of the Club?
1. Click on the "Join" button located under "Membership" (located on the horizontal navigation bar at the top of each page).
2. Select the appropriate membership category, then click on "Become a member" at the bottom of the page.
3. Enter your email address.
4. Enter your billing and credit card information.
5. Click "Confirm".
6. Double check the information you've entered and click "Submit". Please only click the submit button once.
You will then receive a welcome email message and a temporary password. Please use the temporary password to log in for the first time, and change your password to something memorable. It’s that simple!
Does the Club's new website effect the membership of existing members?
Those with paid memberships in the Club prior to the introduction of the Club's new website (Pctober 15, 2009) are not affected by the change of websites. However, existing members will be required to register on the new website in order to be able to purchase event tickets at the member price.
The new website tracks the date of membership or membership renewal. Memberships are for one year from the date of purchase or membership renewal. To assist you with keeping track of your membership, when you are logged in, the expiration date of your membership is displayed on the homepage "Home" in a box titled "Important Stuff" (located at the top, on the left side of the homepage, directly beneath the horizontal navigation bar).
I'm a paid member of the Club. How do I register for an event?
One of the benefits of Club membership is that members pay a lower price to attend Club events. If you are a paid member of the Club, you must first login (see above for login help) to purchase tickets at the member price.
After you are logged in, click on the event that you are interested in. At the bottom of the event description, click on the link "Click here for price information or to purchase tickets". Next, click on the "Add To Cart" link next to the member ticket price.
Select the quantity of tickets that you wish to purchase, then click on the "Checkout" link. This will take you to a series of screens where you enter your credit card and billing information. Our site uses the highest level of SSL encryption and we don't keep your credit card information on file, so there's no need to worry about fraud.
May I register for several Club events at one time?
Yes. This is where our Shopping Cart can save you time. You can do what many members have already done on our site, and what you have probably done on Amazon or other sites: just add one or more tickets to several events into your Shopping Cart before proceeding to the Checkout step.
How do I change my RSVP guest list for an event?
1. Click on the My Account link at the top of the page.
2. Choose the "Edit my RSVP list" and click the "go" button.
3. Change any information that you'd like.
What else can I do when I login and go to the My Account area?
1. You can check to see what you have purchased online in the past from our Club and then print out your record for tax or reimbursement purposes.
2. Find out which future events you have already signed up for. If desired, you can also change your RSVPs if you or a guest can't come and you need to fill in another name.
3. Easily learn your membership status. This enables you to go to the correct portion of the website and renew before your membership expires.